Privacy Policy

Privacy Policy

JORC Industrial UK Last updated: April 2026

About This Policy

This Privacy Policy applies to the website jorcindustrial.co.uk (the “Site”), owned and operated by GT Compressors Ltd trading as JORC Industrial UK (“we”, “us”, “our”). GT Compressors Ltd t/a JORC Industrial UK is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

GT Compressors Ltd Registered in England and Wales Company Registration No. 04201040 Trading as JORC Industrial UK

This is an ecommerce website through which industrial condensate management products are sold to consumer and business customers in the United Kingdom and internationally.

If you have any questions about this policy or how we handle your personal data, please contact us at:

Email: support@jorcindustrial.co.uk Telephone: 020 4621 7332 Post: JORC Industrial UK, Unit 3 GTEC House, Canning Road, Stratford, London, E15 3NY

Who This Policy Applies To

Different terms apply depending on whether you are purchasing as a consumer or as a business:

  • Consumer purchases — where you are buying wholly or mainly for personal use, your purchase is protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Sections 1–6 of this policy apply to you in full.
  • Business purchases — where you are buying wholly or mainly for business purposes, Section 7 of this policy also applies to you. Your statutory consumer rights do not apply to business purchases.

If you are unsure which category applies, please contact us at support@jorcindustrial.co.uk before ordering.

Section 1 — Purpose of This Policy

This Privacy Policy is intended to inform you of:

  • The personal data we collect about you and how we collect it
  • The legal basis on which we process your data
  • How and why we use your data
  • Who we share it with, including named third-party services
  • How long we retain it
  • How we protect it
  • Your rights under UK and EU data protection law
  • How to contact us or raise a complaint

This policy applies in addition to our Terms and Conditions and Returns Policy.

Section 2 — Legal Framework

For users in the United Kingdom, we comply with the UK General Data Protection Regulation (UK GDPR) as enshrined in the Data Protection Act 2018.

For users in the European Union, we comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “EU GDPR”).

We monitor developments in UK data protection law, including the Data (Use and Access) Act, and will update this policy as required to remain compliant.

Section 3 — Legal Basis for Processing

We collect and process your personal data only where we have a lawful basis to do so under Article 6 of the UK GDPR. Depending on how you interact with our Site, we rely on one or more of the following legal bases:

  • Consent — where you have given us clear, freely given and specific consent, such as agreeing to receive marketing communications or accepting non-essential cookies
  • Contract — where processing is necessary to fulfil a contract with you, such as processing, dispatching and managing an order
  • Legal obligation — where we are required to process data to comply with a legal requirement, such as maintaining financial records for HMRC
  • Legitimate interests — where processing is necessary for our legitimate business interests, such as improving our website, preventing fraud and maintaining the security of our systems, provided those interests are not overridden by your rights and freedoms

Where we rely on legitimate interests, we carry out a balancing assessment to ensure your rights are protected.

Section 4 — Consent and Withdrawal

Where we rely on consent as our legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

To withdraw your consent, please contact us at support@jorcindustrial.co.uk or write to JORC Industrial UK, Unit 3 GTEC House, Canning Road, Stratford, London, E15 3NY.

You may also manage your cookie consent preferences at any time through the cookie settings link in our Site footer.

Section 5 — What Personal Data We Collect

We only collect personal data that is necessary for the purposes described in this policy. We will not collect additional data without notifying you first.

Data collected automatically when you visit our Site:

  • IP address
  • Approximate location derived from IP address
  • Device type, operating system and browser details
  • Pages visited, links clicked and content viewed
  • Time and duration of visits
  • Referring website or source

This data is collected using cookies and similar technologies, including Google Analytics. Please see Section 9 for full details.

Data you provide to us directly:

  • First and last name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Company name (where applicable)
  • Payment information — processed securely through Opayo and WorldPay; we do not store your card details on our systems
  • Any information included in enquiry or contact form submissions
  • Account login credentials where you create an account

This data may be collected when you:

  • Create an account on our Site
  • Place an order
  • Submit a contact or enquiry form
  • Contact us by email or telephone
  • Subscribe to marketing communications
  • Request technical or product support

Section 6 — How We Use Your Personal Data

Automatically collected data is used to:

  • Analyse website traffic and user behaviour to improve the performance, design and content of our Site using Google Analytics
  • Identify and prevent fraudulent or malicious activity
  • Maintain the technical security and stability of our Site

Data you provide directly is used to:

  • Process, fulfil and manage your orders, including arranging delivery and handling returns or refunds
  • Manage your account and send account-related communications
  • Respond to your enquiries and provide product and technical support
  • Send marketing communications where you have given your consent to receive them
  • Comply with our legal and regulatory obligations, including financial record-keeping

We will not use your data for any purpose beyond what is described in this policy.

Section 7 — Who We Share Your Personal Data With

Within our organisation

Personal data is accessed only by members of our team who require it to fulfil the purposes set out in this policy. All staff are subject to confidentiality obligations.

Named third-party service providers

We work with the following trusted third-party providers who process data on our behalf:

  • Opayo and WorldPay — payment processing. Both are PCI DSS compliant. We do not store your card details.
  • Google Analytics — website analytics. Google Analytics collects anonymised data about how visitors use our Site. This data is processed in accordance with Google’s privacy policy. We have enabled IP anonymisation within Google Analytics to limit the personal data processed. Where required, your consent is obtained before analytics cookies are set. For users in the UK and European Economic Area, we comply with Google Consent Mode v2 requirements.
  • Delivery and logistics providers — to arrange dispatch and delivery of your orders
  • Website hosting and IT service providers — who host and maintain our Site and its infrastructure
  • Email and communications platforms — used to send order confirmations, account notifications and, where consented to, marketing emails

All third-party processors are contractually required to process your data securely, only for the specified purpose, and in compliance with applicable data protection law. We do not sell your personal data to any third party.

Other disclosures

We may disclose your personal data without your consent only in the following circumstances:

  • Where required to do so by law or court order
  • In connection with legal proceedings or to protect or enforce our legal rights
  • To a buyer or prospective buyer in the event of a sale or transfer of our business, subject to appropriate confidentiality obligations

Third-party websites

Our Site may contain links to third-party websites. We have no control over and accept no responsibility for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal data.

Section 8 — How Long We Retain Your Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law:

  • Order and transaction records — minimum 6 years, in accordance with HMRC requirements
  • Account data — for as long as your account remains active, plus a reasonable period thereafter
  • Enquiry and contact form data — up to 2 years
  • Marketing consent records — for as long as you remain subscribed, plus a reasonable period for compliance purposes
  • Automatically collected analytics data — in accordance with our Google Analytics retention settings, currently set to 26 months

When data is no longer required it is securely deleted or permanently anonymised.

Section 9 — Cookie Policy

A cookie is a small text file placed on your device when you visit a website. Cookies help us deliver a better experience by remembering your preferences and understanding how our Site is used.

You can manage your cookie preferences through your browser settings or through our cookie consent tool, accessible via the cookie settings link in our Site footer. Please note that disabling certain cookies may affect the functionality of our Site.

On your first visit to our Site you will be shown a cookie consent banner. Non-essential cookies will only be set following your explicit consent.

We use the following categories of cookies:

  • Strictly necessary cookies — essential for the Site to function, including maintaining your shopping basket, processing orders and enabling secure login. These cannot be disabled.
  • Functional cookies — remember your preferences and settings to improve your experience on return visits
  • Analytical cookies — we use Google Analytics to understand how visitors use our Site, including pages visited, time spent on the Site and traffic sources. Google Analytics data is anonymised and aggregated. IP anonymisation is enabled. Analytics cookies are only set with your consent. You can opt out of Google Analytics tracking at any time by visiting tools.google.com/dlpage/gaoptout.
  • Targeting cookies — used to deliver content relevant to your interests. Only set with your explicit consent.
  • Third-party cookies — set by trusted third-party services including Google Analytics and our payment processors to support the operation and security of our Site

We comply with Google Consent Mode v2 requirements, ensuring that consent signals are correctly passed to Google services for users in the UK and European Economic Area.

Section 10 — How We Protect Your Personal Data

We have implemented appropriate technical and organisational measures to protect your personal data, including:

  • SSL/TLS encryption across all pages of our Site
  • Secure, access-controlled server infrastructure
  • Payment processing exclusively through Opayo and WorldPay, both of which are fully PCI DSS compliant — we do not store payment card details on our systems
  • IP anonymisation within Google Analytics
  • Staff confidentiality obligations and role-based access controls
  • Regular review of our data security practices

While we take all reasonable precautions, no method of internet transmission or storage is completely secure and we cannot guarantee the absolute security of data transmitted to or from our Site. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and will inform you directly where required.

Section 11 — Your Rights

Under the UK GDPR you have the following rights:

  • Right to be informed — to know how your personal data is collected and used, which is the purpose of this policy
  • Right of access — to request a copy of the personal data we hold about you (a Subject Access Request)
  • Right to rectification — to request correction of inaccurate or incomplete data
  • Right to erasure — to request deletion of your data where there is no longer a lawful basis for us to hold it
  • Right to restrict processing — to request that we limit how we use your data in certain circumstances
  • Right to data portability — to receive your data in a structured, commonly used and machine-readable format where technically feasible
  • Right to object — to object to processing based on legitimate interests, or to processing for direct marketing purposes
  • Rights related to automated decision-making — we do not carry out automated decision-making or profiling that produces legal or similarly significant effects on individuals

We will respond to all valid requests within one calendar month. In complex cases we may extend this by a further two months, in which case we will notify you. There is no charge for making a request unless requests are manifestly unfounded or excessive.

To exercise any of your rights, please contact our Data Protection Officer using the details in Section 13.

Section 12 — Children

Our Site is not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe a child under 16 has provided us with personal data, please contact us at support@jorcindustrial.co.uk and we will delete the relevant data as soon as possible. Parents or guardians may contact us on behalf of a child.

Section 13 — Marketing Communications

We will only send you marketing emails where you have given your explicit consent. You can withdraw your consent and unsubscribe at any time by:

Unsubscribing from marketing will not affect transactional communications related to your orders or account.

Section 14 — Do Not Track

Some web browsers allow you to enable a Do Not Track (DNT) preference. Our Site does not currently respond to DNT signals. Please manage your tracking preferences through our cookie consent tool instead — see Section 9.

Section 15 — Opt-Out of Data Collection

In addition to your rights under Section 11, you may opt out of specific data uses as follows:

  • Marketing emails — unsubscribe via the link in any marketing email or contact us directly
  • Google Analytics — opt out via tools.google.com/dlpage/gaoptout or by declining analytical cookies through our cookie consent tool
  • All non-essential cookies — manage preferences through the cookie settings link in our Site footer

Section 16 — Complaints

If you have a concern about how we handle your personal data, please contact us in the first instance so we can work to resolve the matter:

Email: support@jorcindustrial.co.uk Telephone: 020 4621 7332 Post: JORC Industrial UK, Unit 3 GTEC House, Canning Road, Stratford, London, E15 3NY

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority:

  • United Kingdom: Information Commissioner’s Office (ICO) — ico.org.uk — 0303 123 1113
  • European Union: Your national data protection authority, or the Data Protection Commission (Ireland) — dataprotection.ie

Section 17 — Contact Information

All data protection enquiries should be directed to:

Data Protection Officer: Robert Purnell Email: support@jorcindustrial.co.uk Telephone: 020 4621 7332 Post: JORC Industrial UK, Unit 3 GTEC House, Canning Road, Stratford, London, E15 3NY

GT Compressors Ltd t/a JORC Industrial UK Registered in England and Wales — Company No. 04201040

Section 18 — Changes to This Policy

We review and update this Privacy Policy periodically to reflect changes in the law, our data practices or the third-party services we use. The date at the top of this policy will be updated whenever changes are made. Where changes are significant, we will notify you by email where we hold your contact details. We recommend reviewing this policy periodically.